Accessibility Policy at Domestic & General:

Domestic & General and Sainsbury's are committed to ensuring our online products and services are accessible to everyone, including those who wish to customise their computer or other device. We also try to ensure that it is compatible with any browser, including access technologies. Providing an accessible website has a positive effect on general usability and we believe that websites that are accessible and usable benefit everyone.

We will continue to review, test and modify our website and any future releases of the site, for web accessibility issues and aim to ensure that this is an ongoing commitment.


Changing display properties

By changing the 'resolution' setting you can make text and images look either larger or smaller. This website is designed to be viewed at different resolutions without affecting your use of the website. Please refer to your device manual for more information on how to change screen displays, including colours.

How we make this website accessible

Web Content Accessibility Guidelines 2.0 states that websites should be:

1. Perceivable;
2. Operable;
3. Understandable; and
4. Robust.

Below is a non-exhaustive list of examples of how we believe we meet those standards.

1. Our website is Perceivable:

• The images have text alternatives.
• Users can control contrast, text size and display settings.
• All pages use headings.
• Pages and images on this website are optimised to load quickly and smoothly.
• Consistent navigation and page layouts are used.
• We have submit buttons on all forms.
• Form elements such as the address box have text labels. Web pages are readable without requiring style sheets.
• Instructions provided in generated content for understanding and operating content do not rely solely on sensory characteristics of components such as shape, size, visual location, orientation, or sound. However, the application neither enforces nor prevents user input that complies with this requirement.
• Colour is not used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. However, the application neither enforces nor prevents user input that complies with this requirement.
• Text can be resized without assistive technology up to 200 percent without loss of content.
• The visual presentation of text and images of generated text has a contrast ratio of at least 4.5:1.
• Text is used to convey information rather than images; however, the application neither enforces nor prevents user input that complies with this requirement.

2. Our website is Operable:

• Functionality of the content is operable through a keyboard without requiring specific timing for individual keystrokes. However, the application neither enforces nor prevents user input that complies with this requirement. Scripts are keyboard accessible. If the generated content affected by scripting is not accessible, an alternative is provided. However, the application neither enforces nor prevents user input that complies with this requirement.
• No applets, plugins and non-HTML content.
• If keyboard focus can be moved to a component of the page using a keyboard interface, then focus can be moved away from that component using only a keyboard interface. If it requires more than unmodified arrow or tab keys, the user is advised of the method for moving focus away. However, the application neither enforces nor prevents user input that complies with this requirement.
• Our website does not contain anything that flashes.
• Timing is not an essential part of activity presented by the content, except for non-interactive synchronised media and real-time events.
• The purpose of each link can be determined from the link text alone or from the link text together with its link context, except where the purpose of the link would be ambiguous to users in general. However, the application neither enforces nor prevents user input that complies with this requirement.

3. Our website is Understandable:

• The language of content is only displayed in one language.
• Our content is written clearly, concisely, free of jargon and in plain English.
• All error messages can be read out, including message dialogs, tooltips, and logon failure messages.
• If an input error is automatically detected and suggestions for correction are known, then the suggestions are provided to the user, unless it would jeopardize the security or purpose of the content.
• Changing the setting of user interface will not automatically cause a change of context.
• Colour is not used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. We make content appear and operate in predictable ways. We help users avoid and correct mistakes.

4. Our website is Robust:

• When content is implemented using mark-up languages, elements have complete start and end tags, elements are nested according to their specifications, elements do not contain duplicate attributes, and any IDs are unique, except where the specifications allow these features. However, the application neither enforces nor prevents user input that complies with this requirement.